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Reflections of 2022: The Highs and Lows

Reflections of 2022: The Highs and Lows

This week I sat down with a pen and paper to reflect on the highs and lows of 2022, month by month! I reflected on what went really well, top lessons learned, new beliefs installed, and areas that surprised and threw me for a loop. This was a year unlike any other....

What’s Limiting Your Capacity to Serve More People

What’s Limiting Your Capacity to Serve More People

Even though your business model may be completely leveraged, capacity issues will show up again. Maybe you’re still putting in 40 - 60 hours a week and feeling the shock of clients who rely heavily on you to get results. Perhaps you have a few people on your team who...

Community isn’t enough. So what is?

Community isn’t enough. So what is?

As Leaders Our job as leaders, when we are running group programs is to develop from the get go a level of mutual love, trust and respect between ourselves as the coach or the mentor, and each one of our individual clients. So in order for our clients to be open, be...

Command More and Better Client Results

Command More and Better Client Results

“How can we improve the program experience for our clients?” For years while running group programs, every single week this is the question I asked my team to start our meetings. It was vital for me as a leader to not be perfect, rather, to be in a constant state of...

Don’t Make These 3 Client Retention Mistakes

Don’t Make These 3 Client Retention Mistakes

Loyal clients spend 67% more than new clients. The payoff of taking care of your existing clients who have already demonstrated their loyalty is bigger than that of acquiring new ones. Spending grows proportionally with trust. If you are in the coaching mentorship,...

54 Things You Need To Know About Delighting Your Clients Part 2

54 Things You Need To Know About Delighting Your Clients Part 2

See part one here. 11. Quickly after a client starts to feel "behind" they slowly stop showing up to calls and engaging with the training material and other members in the program. Usually the leader says things like, "you have to show up and do the work" - yet there...

54 Things You Need To Know About Delighting Your Clients Part 1

54 Things You Need To Know About Delighting Your Clients Part 1

In a perfect world, you'd teach the pants and skirts off your clients with award-winning modules and training materials And they'd gather so much information from you they'd do nothing less than become loyal for life. If ONLY that's what clients truly needed. To be...

12 Things I Learned Running Group Programs with 300 Members

12 Things I Learned Running Group Programs with 300 Members

Designing a business model based on a scalable group program is like running a school! Think of yourself as the business owner like you are the Superintendent of an entire school system. Now, think of your group program like it is a School. Who runs each school? NOT...

Building a Client Success-Centric Company

Building a Client Success-Centric Company

The Coaching Industry As a former public school teacher, when I left the classroom after becoming a new Mom, I was more than pleased to discover the world we call the “Expert & Coaching Industry”. I was able to take my educator, teaching, and athletic coaching...

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